Contact Us

Phone Numbers

General Information: 202-633-2614

Visitor Services: 202-633-2614

Membership Services: 202-633-2922

Donations/Advancement Office: 202-633-3144

Media Inquiries: 202-633-3055; Please visit the Newsroom for more information.

Image and Copyright Use: 202-633-3055

Lost and Found: For items you may have accidentally left at the Zoo, please call the Zoo Police at 202-633-4134, or visit the Police Office off Olmsted Walk by Mane Grill.

Community News: Are you a neighbor to the Zoo? Please see the Community News page for updates on Zoo projects or to email the neighborhood inbox.

Volunteer Information: Are you a current or prospective volunteer? Visit the Volunteer page for all the information you'll need.

Visiting Address

Smithsonian’s National Zoo & Conservation Biology Institute
3001 Connecticut Ave., NW
Washington, DC 20008

Mailing Addresses

Smithsonian's National Zoo & Conservation Biology Institute
P.O. Box 37012 MRC 5516
Washington, DC 20013

Smithsonian Conservation Biology Institute
1500 Remount Road
Front Royal, VA 22630

General Contact Form

Have a question? Choose from the selections below so that your question is directed to the right department.

General Contact Form

I have a question or comment about...

Please check out the Panda FAQs before you send us a message!

We get A LOT of questions about our giant pandas!

Before you send us a message, be sure you've checked out all the FAQ pages to see if your question has already been answered. Hint: It probably has!

Giant Panda FAQs
Giant Panda Cub FAQs
Giant Panda Estrus FAQs
Giant Panda Facts

Please Note:
Use the form below to submit a request regarding your personal information that is processed by Smithsonian’s National Zoo.

Submit Privacy Request

Please Note:

Before submitting this form, please see the Ticket FAQs to see if your question has been answered.

Passes begin to open on a rolling basis, four weeks out. If you're looking for passes for a specific date, please check back four weeks before your intended visit, one week before your visit, and the day before and of your visit.

Need to exchange your passes for a different date?

If you have a Parking Pass, you can exchange it online through your account, subject to availability on your new date.

Park Passes are nonrefundable.

Which best describes your feedback?

I would like to extend a compliment

I would like to make a formal complaint

I have a suggestion or other comment

Question or Comment

First Name

Last name

Email address

Please provide an email address so we can respond to you!